Terms and Conditions

Effective Date: January 01, 2026
Company Name: Emeli Cleaning Service LLC

1. Acceptance of Terms

By booking services, scheduling an appointment, you(“Client”) agree to be legally bound by these Terms and Conditions. If you do not agree, you must not use our services.

2. Scope of Services

We provide residential and/or commercial cleaning services as agreed at the time of booking. Any services not explicitly listed in the agreed scope may require additional charges.

3. Client Responsibilities

The Client agrees to:

  • Provide safe and timely access to the property

  • Secure pets or inform us in advance of their presence

  • Inform us of fragile, valuable, or sensitive items

  • Disclose any allergies or sensitivities to cleaning products prior to service

  • Ensure utilities (water, electricity) are functioning

Failure to meet these responsibilities may result in reduced service quality without refund.

4. Cleaning Products & Allergies

We use professional-grade cleaning products.

  • Clients must notify us in advance of any allergies or sensitivities

  • Requests for specific products must be made prior to service

  • Clients may be required to supply specialty products or pay additional fees

  • We are not liable for reactions if no prior notice is provided

5. Scheduling, Access & Time Constraints

  • Clients must provide access at the scheduled time

  • Delays caused by the Client may reduce service time

  • If access is not granted, a lockout or cancellation fee may apply

We reserve the right to adjust service duration based on the actual condition of the space.

6. Weather Policy

  • Window cleaning will not be performed during rain or unsafe weather conditions

  • Affected services will be rescheduled at our discretion

7. Holiday Closures

We do not operate on:

  • Good Friday

  • Independence Day (July 4th)

  • Thanksgiving Day

  • Black Friday

  • Christmas Eve

  • Christmas Day

  • New Year’s Day

8. Payment Terms

  • Payment is due immediately upon completion of services OR on the date specified on the invoice, whichever applies

  • We accept [insert payment methods]

  • Late payments may incur fees or service suspension

  • Recurring clients must maintain up-to-date payment information

Failure to pay may result in collections or legal action.

9. Cancellations & Rescheduling

  • A minimum of [24/48 hours] notice is required for cancellations

  • Late cancellations may incur a fee up to the full service amount

Rescheduling Policy

  • Rescheduled appointments are subject strictly to the next available opening in our schedule

  • We are not obligated to provide special accommodations, priority scheduling, or expedited service unless an additional fee is agreed upon in advance

10. Satisfaction & Re-Clean Policy

  • Issues must be reported within 24 hours

  • We will make reasonable efforts to correct deficiencies

  • Re-cleans are limited to the original scope of work

  • Refunds are not guaranteed

11. Condition of Property

  • Heavy buildup, excessive clutter, or hazardous conditions may require additional time and charges

  • We reserve the right to adjust pricing or refuse service if conditions differ significantly from what was disclosed

12. Breakage, Damage & Liability

  • Claims must be reported within 24 hours

  • We are not responsible for:

    • Pre-existing damage

    • Improperly secured items

    • Normal wear and tear

    • Damage due to faulty installation

We may repair, replace, or compensate at our discretion.

13. Right to Refuse or Terminate Service

We reserve the right to refuse or discontinue service if:

  • The environment is unsafe or unsanitary beyond reasonable expectations

  • There is harassment, discrimination, or inappropriate behavior toward staff

  • There are undisclosed hazards (biohazards, pests, etc.)

14. Non-Solicitation of Employees

Clients agree not to directly hire or solicit our employees for private work during service and for a period of [6–12 months] after the last service. A referral fee may apply if this occurs.

15. Photography & Marketing

We may take before-and-after photos for quality control or marketing purposes. No personal or identifying information will be shared without consent.

16. Access & Security

  • If keys, codes, or entry instructions are provided, the Client accepts responsibility for their accuracy

  • We are not responsible for alarm issues or security breaches due to incorrect instructions

17. Pets & Safety

  • Aggressive or unrestrained pets must be secured

  • We reserve the right to leave if a pet poses a threat

18. No Guarantee of Specific Results

While we strive for high-quality results, we do not guarantee:

  • Complete removal of all stains, mold, or odors

  • Restoration of damaged surfaces

19. Privacy Policy

All client information is kept confidential and used solely for business operations.

20. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of the State of New Jersey.